"Success Metrics Must Shift from Visibility to Measurable Business Impact,” said Senthil Kumar Hariram

Date: 18th September 2025, 10:00 AM

Location: Mumbai

In a feature by Mediabrief, Senthil Kumar Hariram, Founder and MD, FTA Global, shared his perspective on how brands need to rethink the way they measure performance.

Senthil highlighted that legacy metrics often fail to capture the true impact of marketing efforts. While visibility and engagement provide surface-level insights, they do not necessarily translate into business outcomes. As a result, brands must shift towards metrics that reflect actual value creation, such as conversion quality, customer lifetime value, and long-term brand recall.

He also pointed out that in an AI and LLM-driven ecosystem, success is increasingly tied to how well a brand is understood and surfaced within discovery systems. Metrics like inclusion in results, contextual relevance, and consistency of presence across platforms are becoming more critical than traditional campaign-based indicators.

According to him, this shift requires a more integrated approach where marketing, data, and business teams work closely to define success. By aligning metrics with overall business objectives, organisations can move beyond vanity metrics and focus on sustainable growth.

Read the full story here: Link